spiregrove Terms of Service

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Welcome to spiregrove. These Terms of Service ("Terms") set out the conditions that apply when you visit spiregrove's website, use our mobile platform, purchase our products, or engage with our customer service team. By browsing our platform or placing an order, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

When you access or use any service offered by spiregrove, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms, together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you are not permitted to access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You commit to using our platform solely for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Trying to breach site security, data infrastructure, or customer accounts;
  • Reselling spiregrove products for commercial profit without our explicit written approval.
• Account Security: Keeping your account credentials confidential is your responsibility, and you are accountable for every activity carried out through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, spiregrove may correct the error and amend or cancel any impacted orders before they are dispatched, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on spiregrove's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to spiregrove and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, spiregrove will not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be presented to spiregrove's support team so that an informal resolution can be attempted.

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9. Changes to These Terms

spiregrove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you keep using our website or services after any update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: spiregrove
• Customer Support Email: [email protected]
• Customer Support Phone: 14108051578
• Physical Business Address: 6645 SPRING MILL CIR, GWYNN OAK, MD 21207, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST