spiregrove Order & Shipping Policy

---

Thank you for choosing spiregrove. We are committed to getting your grocery and kitchen essentials to you safely and on time, and we believe you deserve full clarity about how your order travels from our warehouse to your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are packed and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Slight delays can occur during peak holiday periods or due to severe weather.

---

International Shipping

spiregrove currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after your order is placed.

• If you need to correct your shipping address or change your order, please email us at [email protected] within 1 hour of placing it.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be modified.

---

Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of shipping delays, notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: spiregrove
• Customer Support Email: [email protected]
• Customer Support Phone: 14108051578
• Physical Business Address: 6645 SPRING MILL CIR, GWYNN OAK, MD 21207, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST